Dear valued customer, Thank you for choosing Audeli's products. We attach great importance to the issue of the print head you reported. This i3200 print head is brand - new and genuine. The colored liquid at the nozzle is the moisturizing liquid used by Epson's original factory to protect the inkjet nozzles. This is a normal factory - out state and not a sign of use. All products undergo strict quality inspections of packaging appearance before leaving the warehouse, including checking the seal strips and whether the outer packaging is damaged, to ensure the condition of the print head. The Alibaba platform has also determined based on the evidence from both parties that this dispute is not valid. If you have any problems during subsequent use, we are still happy to provide you with support. Thank you for your feedback!